ALL ORDERS ARE MADE TO ORDER! If you have a specific dead line, please contact us before ordering.

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Shipping & Returns






Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will "estimate" shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date "estimates" may appear on the shipping quotes page.(This is only an estimate as weight, distance and carton(s) size determine postage.)

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.





PLEASE NOTE

At times, the shipping estimator does return high/low shipping quotes from USPS. If you believe your shipping charges are too high, please contact us before ordering. We do reimburse shipping over payments if you pay any high charges before contacting us. For orders that are charged low shipping rates, we will invoice any additional shipping charges before shipment. Due to a wide variety of different sizes and weights of products, our shipping calculator is a close "estimate" only.







Packing Fee:

There is a base $3.00 packing fee for all orders. This is a one-time (per order) fee and covers the cost of packaging materials required to ship items properly. (boxes, packing paper, tape, etc.)






Cancellations:

Since some our work is made to order and will enter into production quickly after order receipt, orders can only be canceled within 24 hours of purchase – please email customer service.






Damaged Items:

If you receive an item broken or otherwise damaged in shipment, please contact us via email. We will handle the claim with USPS and arrange sending a replacement out to you as soon as possible. You MUST reply to any correspondence from USPS about your damaged item. If you do not, USPS will not honor the claim.

Third Party Carriers:
For larger wholesale order, you may pick up your order once scheduled or you may contact a third party carrier (shipping company other than usps) to pick up your order. If you are using a third party carrier, please request insurance on your order. We do not cover damage to merchandise by third party shippers. We do understand that large wholesale orders can be expensive shipping by usps and we leave this option to all wholesale orders.





Returns Policy

You may return most new, undamaged items within 7 days of delivery subject to a return/restocking fee of up to 20%. Shipping and handling charges are non-refundable. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days)
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Order Discounts

$300 - 10% off
$400 - 20% off
$500 - 30% off